easy access network
STCP has the largest fleet of accessible urban buses in Portugal, offering its customers a complete network of routes with buses equipped with ramps and reserved spaces for wheelchairs or strollers.
Rules of usage
1. Wheelchairs may travel on buses identified with the universal accessibility symbol, as only these have seat belts and reserved seating.
2. For safety reasons, only one wheelchair or one open stroller may travel per bus. With the baby in your arms, the stroller must be closed and placed in the trunk.
3. Passengers using wheelchairs and strollers must enter and exit through the front door. The wheelchair ramp is manual and can be opened by a passenger, a companion, or our driver. Wheelchairs take precedence over strollers. Therefore, if a reserved seat is occupied by a stroller, and a passenger in a wheelchair enters, the seat must be relinquished, the stroller closed, placed in the trunk, and a reserved seat occupied.
4. On buses with an automatic wheelchair ramp, indicated by the accessibility sticker near the rear door, entry is through the rear door. Always ensure that the driver acknowledges your intention to enter or exit by pressing the designated button - STOP or Ramp Request. Upon entering, to activate the ramp, press the blue button marked near the rear door. To exit, press the blue button near the reserved wheelchair space. The ramp will extend out from the platform and land on the sidewalk at the same time the doors open.
5. If the bus's ramp is broken, please wait for the next one and we thank you in advance for your understanding. We have procedures in place to prevent this from happening, but the ramp can break down while in service.
6. Seats are reserved and marked for disabled, sick or elderly passengers and pregnant women or women carrying children on their laps four seats, corresponding to the first benches.
7. Any passenger may occupy these seats when they are vacant, but they are obliged to give them up as soon as passengers meet the aforementioned conditions.
2. For safety reasons, only one wheelchair or one open stroller may travel per bus. With the baby in your arms, the stroller must be closed and placed in the trunk.
3. Passengers using wheelchairs and strollers must enter and exit through the front door. The wheelchair ramp is manual and can be opened by a passenger, a companion, or our driver. Wheelchairs take precedence over strollers. Therefore, if a reserved seat is occupied by a stroller, and a passenger in a wheelchair enters, the seat must be relinquished, the stroller closed, placed in the trunk, and a reserved seat occupied.
4. On buses with an automatic wheelchair ramp, indicated by the accessibility sticker near the rear door, entry is through the rear door. Always ensure that the driver acknowledges your intention to enter or exit by pressing the designated button - STOP or Ramp Request. Upon entering, to activate the ramp, press the blue button marked near the rear door. To exit, press the blue button near the reserved wheelchair space. The ramp will extend out from the platform and land on the sidewalk at the same time the doors open.
5. If the bus's ramp is broken, please wait for the next one and we thank you in advance for your understanding. We have procedures in place to prevent this from happening, but the ramp can break down while in service.
6. Seats are reserved and marked for disabled, sick or elderly passengers and pregnant women or women carrying children on their laps four seats, corresponding to the first benches.
7. Any passenger may occupy these seats when they are vacant, but they are obliged to give them up as soon as passengers meet the aforementioned conditions.
People with disabilities have the right to be accompanied by assistance dogs, under Decree-Law No. 74/2007 of March 27, at no additional cost. This right cannot be exercised if the animal displays obvious signs of illness, aggression, poor hygiene, or any other abnormal characteristic likely to give rise to well-founded fears for the safety and physical integrity of people or animals, or if it behaves in a way that disrupts the normal operation of transportation. Assistance dogs are exempt from wearing a functional muzzle or a container and may be identified by a dedicated card or badge issued by a training establishment. They must also carry civil liability insurance for damages caused to third parties.
accessibility policy
STCP's policy and practice focuses on promoting social inclusion and accessibility for all, offering accessible information to its customers with special needs and developing cooperation with local authorities and other stakeholders responsible for the public spaces where it operates. The company has already achieved the goal of having an accessible network comprised of 100% of vehicles with low floors and 66% with ramps.
